Our Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ladyjayneboutique@gmail.com 

If your return is accepted, you will be responsible for all shipping costs, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ladyjayneboutique@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ladyjayenboutique@gmail.com

Returns Policy 

We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Return Window

You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused, with tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

Email us at ladyjayneboutique@gmail.com to initiate your return. Once your return is accepted, we’ll send instructions on where to send your item. Please note: Shipping costs are the responsibility of the customer. Items sent back without prior approval will not be accepted.

Questions?

Reach out anytime at ladyjayneboutique@gmail.com — we’re happy to assist.


Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right at ladyjayneboiutique@gmail.com


Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g. beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure about a specific item, feel free to contact us.


Exchanges

Need a different size or style? The quickest way is to return your item and place a new order once your return is accepted.


EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Items must still meet the standard return conditions listed above.


Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If it’s been more than 15 business days since your return was approved, contact us at ladyjayneboutique@gmail.com.